Downtime and Production Delays
- One of the most significant concerns for any stamping automation business is unplanned downtime due to equipment malfunctions.
After Sales Service
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Exceptional After-Sales Service for Your Coil Handling Equipment
At Fanty, with a decade of experience in manufacturing top-notch coil handling equipment for stamping automation, we recognize that our commitment to you extends far beyond the point of sale. Our after-sales service is meticulously crafted to address your concerns and ensure your satisfaction with our products and services.
What are Normal Issues In After Sales Service?
Technical Support and Troubleshooting
- Coil handling equipment can be complex, and even with proper training, you may encounter technical challenges.
Maintenance & Training
- Understanding the intricacies of regular maintenance can be a challenge and new employees or changes in your production processes may require additional training on your coil handling equipment.
Our After-Sales Service Offerings
Warranty Coverage
All our coil handling equipment comes with a year warranty period, during which we will repair or replace any defective parts at no cost to you. Our warranty is a testament to the quality and reliability of our products, and we stand behind them with confidence.
Spare Parts Availability
We maintain a large inventory of genuine spare parts from famous brand for all our equipment models. This ensures that you can quickly get the parts you need in case of a breakdown, reducing downtime and keeping your production running smoothly.
On-Site Service and Support
When remote support isn't sufficient, our experienced technicians are available to visit your facility. They are equipped with the necessary tools and expertise to diagnose and repair issues on-site, minimizing disruption to your operations.
Software Updates and Upgrades
We continuously develop and improve the software that controls our coil handling equipment. We offer regular software updates and upgrades to enhance performance, add new features, and improve compatibility with other systems.
Customer Feedback and Continuous Improvement
We value your feedback and use it to drive our continuous improvement efforts. Our after-sales team regularly follows up with you to ensure your satisfaction with our products and services.
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QuoteWhy Choose Fanty?
Technical Expertise
Our team of experienced engineers and technicians has in-depth knowledge of stamping automation and coil handling equipment. We are available to answer your technical questions, provide product recommendations, and offer customized solutions based on your specific requirements.
Customer Support
We understand that After-sales support is just as important as post-sales service. Our dedicated customer support team is available to assist you throughout the sales process, from initial inquiry to equipment installation and commissioning. We are committed to providing you with a seamless and hassle-free experience.
Industry Experience
With a decade of experience in the stamping automation industry, we have a deep understanding of the challenges and opportunities facing our customers. Our industry experience allows us to provide you with valuable insights and recommendations that can help you optimize your operations.
Reputation & Trust
We have built a reputation for excellence in the stamping automation industry since 2013 by providing high-quality products and services to our customers. Our commitment to customer satisfaction has earned us the trust and loyalty of businesses around the world.
Since
2013
Coil Handling Equipment Producing & Its Solution Providing
Mission
We are committed to help customers minimize production line downtime and improve metal stamping efficiency and save cost surely.
Vision
Our vision is to become become a global leader in metal stamping automation, driving industry more smart and efficient.
Sustainable development
Committed to improving the efficiency of coil handling equipments and avoid material waste.
Frequently Asked Questions About After-sales Service
What should I do if my coil handling equipment breaks down during production hours?
Answer: In the event of a breakdown, immediately contact our 24/7 after-sales support hotline. Our team of technicians will answer your call promptly. They will first attempt to diagnose the problem remotely by asking you a series of questions about the symptoms and the events leading up to the breakdown. If remote troubleshooting isn't sufficient, we will dispatch a technician to your location as soon as possible, depending on your geographical location. We maintain a large inventory of spare parts, so we can quickly replace any faulty components and get your equipment back up and running to minimize production downtime.
What if I need a spare part for my coil handling equipment, and I'm not sure which one it is?
Answer: If you're unsure which spare part you need, our parts department is here to assist you. You can reach out to us via email at Fanty@sz-fanty.com. Provide us with details about your equipment, such as the model number, serial number (if available), and a description of the problem or the part that needs replacement. Our knowledgeable staff will help you identify the correct part and provide you with pricing and availability information. We maintain a large inventory of genuine spare parts, and we will do our best to ship the part to you as quickly as possible to minimize any downtime for your equipment.
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What do you inquiry from Fanty?
At Fanty, we're committed to providing you with the highest level of after-sales service. Our goal is to be your trusted partner in stamping automation, supporting you every step of the way and helping you achieve long-term success with your coil handling equipment. If you have any questions or need assistance, please don't hesitate to contact our after-sales service team. We're here for you.
- Coil Handling Equipment Producer
Cover decoiler, coil feeder, uncoiler cum straightener, decoiler straightener feeder etc.
- Solutions Provider
Having provided the Tailor-made coil cut to length lines since 2013.
- Reliable Backup
Reliable service backup on pre-sales, sales consulting, after-sales.
Need a coil handling equipment right now !
Pls contact us fanty@sz-fanty.com for a detailed talk!
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